Electronic Theses and Dissertations



Document Type


Degree Name

Doctor of Philosophy


Counselor Education and Supervision

Committee Chair

Leigh Holman

Committee Member

Richard James

Committee Member

Stephen Zanskas

Committee Member

Leigh Harrell-Williams


Crisis intervention team (CIT) training has been proven to be effective at increasing officers knowledge of mental health, improving attitudes toward those with a mental illness, and reducing use of force rates and arrest leading to incarceration of mental health consumers. Prior research has been primarily limited to outcome evaluations of CIT programs. The current study had 105 participants and examined officer-level variables identified in the literature that may affect verbal de-escalation skills knowledge attainment in the Memphis Model of CIT training. This was accomplished through the use of a hierarchal regression analysis. Results of the study found that officers who identified as male and officers who identified as White, scored higher on the De-escalation Skills Scale than their respective counterparts. The findings suggest that these populations may be more effective at utilizing verbal de-escalation skills knowledge during scenarios presented in the Memphis Model of CIT training.


Data is provided by the student.

Library Comment

Dissertation or thesis originally submitted to ProQuest