Date of Award
Doctor of Philosophy
Ron S. Landis
David G. Allen
Charles A. Pierce
The purpose of the current study was to develop and empirically test an updated model of emotional labor. A review of emotional labor literature from the past decade was reviewed and the proposed model and supporting research presented. The current study used an experimental design to examine personality, task performance, and the mediating role of emotional labor. Participants were 157 students from the University of Memphis that were assessed using personality measures, an emotional labor role-play, and a work performance task. Results did not support commitment as a moderator in the relationship between display rules and emotional labor performance and exhaustion was not a mediator in the relationship between emotional labor performance and non-interpersonal work task performance. Additionally, emotional labor performance did not act as a mediator between acting preference and exhaustion. One personality variable, extraversion, was a significant predictor of emotional labor performance. Results from the proposed study contribute to the fields of selection, personality, and emotional labor.
dissertation or thesis originally submitted to the local University of Memphis Electronic Theses & dissertation (ETD) Repository.
Pierce, Julianne Michelle, "Personality and Emotional Labor: Is" (2010). Electronic Theses and Dissertations. 65.