Behaviors linked to high levels of hotel managers' work-related learning


Purpose: The goal of this study is to identify behaviors linked to hotel managers who report a high degree of work-related learning. To achieve this the researchers seeks to determine whether the extent to which managers were intrinsically motivated to learn, their perceived risk-taking abilities, their attitudes towards learning and their attitudes towards the hospitality industry could determine their level of individual work-related learning. Design/methodology/approach: The study was conducted on the island of Jamaica. The survey was completed by 154 hotel managers and multiple regression analyses were used to analyze the data. Findings: Of the four behaviors examined, two predicted the hotel managers' individual work-related learning levels, i.e. their perceived risk-taking abilities, and their attitudes towards learning. Managers who reported high work-related learning levels also reported high risk-taking abilities and more positive attitudes towards learning. The extent to which they were intrinsically motivated to learn and their attitudes towards the hospitality industry were not significant determinants of their work-related learning levels. Research limitations/implications: The exercise had a number of limitations and these should be taken into consideration when reviewing the findings. Practical implications: The study therefore pointed to two behaviors linked to intense individual learning amongst managers in hotels. Hotel managers wishing to display high levels of work-related learning should therefore determine the extent to which they possess the behaviors connected and make the adjustments necessary. Originality/value: The study was one of a small number which examined objectively individual learning in hospitality business. © Emerald Group Publishing Limited.

Publication Title

International Journal of Contemporary Hospitality Management