Cues in computer-mediated communication: A corpus analysis
An analysis of five contemporary corpora examines the use of several different cues in four channels of computer-mediated communication. With an in-depth corpus analysis, we show that a wealth of cues is available in online communication, and that these cues are often matched with words that have particular functions and/or semantic meanings. Using the Linguistic Inquiry and Word Count text analysis software (Pennebaker et al., 2007), we found the two largest categories represented by cue-laden words involved affect and cognitive mechanisms, suggesting that cues are largely used to indicate emotion or to disambiguate a message. We argue that learning the meaning of these cues is central to learning how people communicate nonverbally while online. © 2010 Elsevier Ltd. All rights reserved.
Computers in Human Behavior
Riordan, M., & Kreuz, R. (2010). Cues in computer-mediated communication: A corpus analysis. Computers in Human Behavior, 26 (6), 1806-1817. https://doi.org/10.1016/j.chb.2010.07.008