TESTQUAL: Conceptualizing software testing as a service
Abstract
Software testing has emerged as a distinct responsibility in software development. This paper argues that software testing should be conceptualized as a service rather than being viewed as a sequential line of responsibility in software development. Testing as a service has two key aspects: (1) a service to developers, and (2) a service to end users. This paper draws from the SERVQUAL and software quality literature in information systems to propose a structured measurement tool for testing as a service and to briefly discuss its relationship with software quality. The TESTQUAL framework is described, and its components are defined and exemplified. The practical implications of TESTQUAL are also discussed.
Publication Title
15th Americas Conference on Information Systems 2009, AMCIS 2009
Recommended Citation
Yang, Y., Onita, C., Dhaliwal, J., & Zhang, X. (2009). TESTQUAL: Conceptualizing software testing as a service. 15th Americas Conference on Information Systems 2009, AMCIS 2009, 8, 5223-5231. Retrieved from https://digitalcommons.memphis.edu/facpubs/11192
