Organizational-level RFID technology adoption in the hospitality industry

Abstract

The purpose of this study was to explore the influence of technological, organizational, and environmental factors on the hospitality operators' adoption of radio frequency identification (RFID) technology. Based on a sample of 125 technology decision makers at major hospitality corporations in the US, the results of the study indicated that except stakeholder pressure, all of the technological, organizational, and environmental factors had significant impact on hospitality operators' intention to adopt RFID technology. By identifying the factors affecting hospitality operators' RFID technology adoption decisions, technology vendors could design appropriate marketing strategies to reach potential adopters and they could educate these adopters better on the benefits of RFID technologies in order to increase the usage of these technologies in the hospitality industry. © 2012 Cognizant Comm. Corp.

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Tourism Analysis

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