Organizational Impact of Enterprise User Interface Approach in Healthcare

Abstract

Delivering systems that are consistent across the enterprise represents a challenge all organizations deal with today. The healthcare industry is no different. The authors present a case study coupled with survey data to explore the notion of the “Enterprise User Interface (EUI) Architecture” implemented at nation-wide hospital system. The study describes how the organization utilized this architecture to take advantage of today’s technology coupled with its pre-existing legacy applications to deliver updated systems that end users could quickly use to take control of information across the organization. In addition, this study presents the findings of an empirical study of factors to measure explicitly how end users felt about the architecture and the ensuing technology solution. Using the Technology Acceptance Model (TAM), two essential variables were used to examine end-user sentiments: usefulness and ease of use. The findings indicate that users responded positively to both factors, and through the case study, users were observed not only aggressively driving system implementation but also system use. Implications of the findings from both a research and a managerial perspective are discussed.

Publication Title

10th Americas Conference on Information Systems, AMCIS 2004

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