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Abstract

Dr. Melissa Janoske is an assistant professor and head of the public relations major in the Department of Journalism and Strategic Media at the University of Memphis. Dr. Janoske earned her B.A. in organizational communication and a M.A. in Corporate and Professional Communication, both from Radford University in Radford, Virginia. She finished her Ph.D. at the University of Maryland in 2014, writing her dissertation on how online communities formed and aided individuals and organizations with crisis response and recovery. Her dissertation was funded by the National Consortium for the Study of Terrorism and Responses to Terrorism (START), a Department of Homeland Security Center of Excellence. Dr. Janoske has also published research on both crisis and social media more generally, including best practices in crisis communication, visual communication, social media activism, and online communities and social networking.

Dr. Stephanie Madden is an assistant professor of public relations in the Department of Journalism and Strategic Media. She has a passion for advocacy and social justice issues, and her research focuses on the intersections between activism, risk and crisis communication, public safety, and social media. Dr. Madden earned her B.A. in communication studies from Vanderbilt University and her M.A. and Ph.D. in communication from the University of Maryland. Prior to pursuing her Ph.D., Dr. Madden was a full-time researcher at the National Consortium for the Study of Terrorism and Responses to Terrorism (START).

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